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Breaking down generational differences in the workplace

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This article has been vetted by 爱污传媒's editorial advisory committee.听
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This article was reviewed by听Jessica Roper, MBA,听Director of Career Services.听

At a glance

This article was updated on 12/4/2023.

If watercoolers still existed, you鈥檇 find up to听five generations听gathered around them these days. There are the听boomers听and the听millennials, of course. But听Gen X,听Gen Z听and even听traditionalists听are all clocking in too, which makes now a historic first that translates to both opportunity and challenge.

鈥淭here鈥檚 a lot of focus right now on diversity, equity and inclusion,鈥 observes Ricklyn Woods, SHRM-SCP, a听career advisor听at 爱污传媒. 鈥淏ut a lot of times, that鈥檚 only viewed through the lens of race. When you think about different perspectives and different experiences, having five generations in the workplace gives you a听good amount of diversity 鈥 of thought.鈥

And diversity of thought offers a tantalizing opportunity to grow, no matter which generation you belong to.

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What are the five generations?

If you can鈥檛 name all the different generations currently at work, you鈥檙e not alone. Here鈥檚 your cheat sheet:

  1. Traditionalists听(aka the Silent Generation): born between 1925 and 1945
  2. Baby boomers听(everyone鈥檚 favorite scapegoat): born between 1946 and 1964
  3. Generation X听(this is the one you probably forgot): born between 1965 and 1980
  4. Millennials听(everyone鈥檚 second-favorite scapegoat): born between 1981 and 2000
  5. Generation Z听(bucket hats for everyone!): born between 2001 and 2020

The best (of each) generation

There鈥檚 a reason comedy sketches on generational differences are so popular.听Generalizations, while not a science nor 100% accurate, can resonate with people. The humor lies in that liminal space between distinction (what makes each generation different) and self-awareness (what makes each generation mildly ridiculous).

础苍诲听each generation鈥檚 strengths? Well, that鈥檚 where you鈥檒l find the gold.

Before diving into that, however, an obligatory disclaimer. The following is an overview. Not every quality applies to everyone. But this roundup of data and insight does serve to illustrate how we all might begin to听understand and learn from听one another.

Traditionalists

According to the听, traditionalists made up 2% of the workforce in 2017, the latest year for which numbers are available. That they were still part of the workforce in any number speaks to perhaps their greatest strength:听dependability.

This is the generation that survived the Great Depression, lived through World War II, witnessed the rise of the Soviet Union, and went on to build careers and institutions that form the foundation of modern-day society.

What鈥檚 more? Some are still working.

Ricklyn Woods

鈥淚 actually have an aunt who worked until she was in her mid- to late 70s,鈥 Woods says. 鈥淪he worked at a grocery store, and she was not in a leadership position. 鈥 A lot of times, [traditionalists] are not in a hurry to retire. They want to continue to work because it gives them something to do, and they鈥檙e听proud of the work they do听and oftentimes proud of the organizations they work for.鈥

Workplace strengths: Reliability, loyalty and strong communication

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Baby boomers

It鈥檚 easy to hate on boomers when they鈥檝e听reaped the advantages听of the Silent Generation (peace and prosperity) and from economic tribulations like the dot-com bubble and the 2008 recession.

But boomers have paid their dues too. Like their predecessors, boomers have demonstrated considerable loyalty to their employers, even if that loyalty was born from a听sense of duty.

鈥淏aby boomers know they鈥檙e very fortunate to have the opportunities they鈥檝e been given,鈥 Woods says. 鈥淪o, because of what prior generations went through to afford those opportunities, there鈥檚 this sense of, 鈥業 gotta stick it out. I have to have longevity with a particular company.鈥欌

Seniority听(and its perks) are tied to that longevity, which means that baby boomers may view success as a natural consequence of hard work. They have experience younger generations can learn from, and the communication skills to offer real听value in mentorship.

One aspect of boomers that often draws a lot of disparaging attention is their cooler attitude toward technology. Woods has seen a version of this in her mother whom, she says, uses technology but doesn鈥檛 love it. And that has some positive repercussions.

鈥淚 think it is the boomer generation that really keeps us听grounded in some human connection听and interaction by using less technology. Even Gen X, we鈥檝e adapted. We tend to adopt new technology 鈥 but definitely the baby boomers are like, 鈥業 want to still talk to the grocery store clerk,鈥欌 Woods says.

Workplace strengths: Commitment, experience, mentorship

Gen X

Notable perhaps for being the most forgotten (not forgettable!) generation, Gen Xers have never really dominated the workplace. According to that previously cited听,听Gen X was outnumbered听by boomers in 1994 (50% versus 29% of the U.S. workforce) and by millennials in 2017 (35% versus 33%).

Though relatively small in size, Gen X has been mighty in terms of accomplishments. They are the most听highly educated generation,听with 35% of them having college degrees (as opposed to 19% of millennials) and the听most entrepreneurial:听.

Chalk it up to latchkey youths, MTV or the absence of the internet while growing up, but Gen X seems to bring the best of both听independence听and听motivation听to the workplace.

With that can-do spirit comes a certain willingness to听challenge authority, Woods says. 鈥淲e will try to knock down doors and barriers more where I think baby boomers tend to go along to get along,鈥 she explains.

This explains Gen X鈥檚 penchant for听recognizing and pursuing opportunities听other generations might not. And while Gen X cannot be considered 鈥渄igital natives鈥 the way younger generations are, they were at the forefront of that movement and have benefited accordingly.

鈥淲e have access to more information and knowledge than prior generations [did] 鈥 and we鈥檝e been able to utilize that information to empower us in the workplace. We understand that we don鈥檛 have to settle for certain things. We can also pursue certain goals without feeling limited or stifled,鈥 says Woods, herself a Gen Xer. 鈥淲hen you know better, you do better.鈥

Workplace strengths: Motivated, independent, critically minded

Millennials

Remember those听digital natives? Well, the first generation to earn that title was the millennials, and the impact has been profound.

鈥淚f you think about the job-search process, the baby boomer generation was limited to newspaper ads,鈥 Woods says. 鈥淪o, I think from an empowerment standpoint, we鈥檙e in a position to take better control of our careers.鈥

And many millennials have done just that. Where baby boomers value longevity and seniority, and where Gen X values flexibility and autonomy, millennials have shifted the conversation toward听finding meaning and fulfillment in a career.

鈥淲e weren鈥檛 talking about fulfillment,鈥 says Woods. 鈥淵ou worked until you retired, and then your time there was done. But now there are more people talking about what it means not just to work, not just to plan for retirement, but to really make meaningful contributions.鈥

Woods hypothesizes that much of this millennial outlook stems from a certain degree of privilege. 鈥淭hey didn鈥檛 have to struggle in the same way that prior generations did,鈥 she says. 鈥淪o, how it shows up in the workforce is entitlement. 鈥 But it鈥檚 really about听empowerment, not entitlement.鈥

This can be present a number of ways, from a drive to听achieve听to a commitment to creating a healthy听work-life balance.

If you鈥檙e still not convinced of millennials鈥 potential to change things for the better, and if you鈥檙e of an older generation, Woods has one piece of advice:

鈥淕en Xers were latchkey children. Not millennials. Millennials had car pickup and lunch brought to them. 鈥 Well, I love hearing people talk about the millennial generation, because a lot of times it鈥檚 us Gen Xers who are complaining about them, yet听this is the generation that we鈥檝e raised.鈥

Instead of 鈥淯s against them,鈥 in other words, try thinking, 鈥淲e鈥檙e all connected.鈥

Workplace strengths: Adaptable, creative and results-oriented

Gen Z

As the newest generation to enter the workforce, Gen Z finds itself suffering from the traditional hazing and growing pains every generation experiences at the outset. But before you extend judgment anyway, spare a thought for the new hires who鈥檝e only ever known听virtual meetings and remote work.

鈥淪hould we shift back at any point to where we鈥檙e going into offices more, imagine what they will go through making that adjustment,鈥 Woods says.

They will still likely rely on the technology they鈥檝e been raised with since they were old enough to sit up in a stroller with a tablet. 鈥淭hey鈥檙e on it 24/7,鈥 Woods says, noting that most of Gen Z鈥檚听communication happens digitally. (Sometimes to their detriment, as those who shell out听well know.)

That digital prowess also primes Gen Z for the sort of entrepreneurial opportunities Woods has seen them master. 鈥淭hey鈥檙e coming up in this time of听gig work听where they have options,鈥 she says. 鈥淭here are more ways to make money these days than there ever have been. Even those who are pursuing a college degree may still opt to be more entrepreneurial than going to work.鈥

Workplace strengths: Entrepreneurial, open-minded, flexible

Generational BFFs

People from different generations have much to听learn from one another, as underscored by a recent听survey. In looking at Gen Z employment trends, the study revealed that听Gen Z has more in common with Gen X听than might be assumed.

鈥淕en Z resembles its parent generation Gen X more than its millennial predecessors,鈥 the report鈥檚 authors note. 鈥淣ew grads are looking for an employee experience that is tailored for them.鈥

Like Gen X, Gen Z is more ready and willing to work for a big company, move for a job and stay on with an employer for five or more years. In return, the Accenture report notes, they expect work-life balance, meaningful work, and mentorship and skills training.

That鈥檚 just one connection, but the potential is there for other听mutually beneficial relationships.

鈥淔rom an employee development perspective, I think you need to intentionally听identify mentors听who have many years of work experience and wisdom to impart to the next generation,鈥 Woods explains. 鈥淚nvite Gen Xers, millennials and Gen Z to help听bridge the gap听in areas where technology may be a challenge for others. Instead of ignoring the fact there are multiple generations in the workplace,听embrace it and leverage it.鈥

While all this sounds great in theory, not every generational difference can be embraced as quaint or charming. Different styles of communication, different ideas of what鈥檚 valuable to share and even different vocabulary () mean there are plenty of opportunities for听hurt feelings or resentment.

To this, Woods extols the virtues of听open-mindedness. Basically, take a deep breath, look at the conflict from your older or younger co-worker鈥檚 point of view and reconsider.

鈥淥lder generations may need to unlearn some of the behaviors they鈥檝e learned,鈥 Woods posits. 鈥淚f they鈥檙e open to it, and if younger generations are also open to it, being able to see things from a different person鈥檚 perspective can potentially be beneficial to you. It creates a culture of open-mindedness.鈥

And that鈥檚 something we can all learn from.

Photo of blog author Elizabeth Exline smiling.

ABOUT THE AUTHOR

Elizabeth Exline has been telling stories ever since she won a writing contest in third grade. She's covered design and architecture, travel, parenting, lifestyle content and a host of other topics for national, regional, local and brand publications. Additionally, she's worked in content development for Marriott International and manuscript development for a variety of authors. Today, if given a free hour and the choice, she'd still prefer to curl up with a good story.

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