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Where are all the good IT jobs?

Diego Rene Arriola

Cybersecurity Operations Supervisor, TEP/UNS

For Diego Rene Arriola, working in cybersecurity is about more than technology. Ask him what his favorite part about his job is, and he’ll tell you it’s the human element. He loves, he says, working with his team of committed, educated professionals.

So much for the stereotype that computer people aren’t good with other people.

As a supervisor, Arriola manages a team of 11 employees who oversee such IT responsibilities as vulnerability management, incident response and forensics, threat intelligence, systems monitoring and compliance.

Arriola also relishes the mentoring and managing he performs as a supervisor. But this role didn’t just fall into his lap. It was the result of his strategic planning and commitment to higher education.

Arriola earned his Master of Information Systems in 2014 from UOPX. Before he started the program, he carefully explored his options, looking for a school where he could pursue higher education while both parenting and working full time. Just as important as flexibility, however, was the school’s quality of education.

"I wanted to attend a well-known, ����������徱�ٱ����university, and [this was the] reason I chose to go to UOPX," Arriola explains.

Having a master’s degree, he adds, has taught him vital skills he uses every day, from knowing how to set up contracts with vendors and third parties to be able to create effective IT policies and procedures. It has formed the foundation of his professional growth — and a pathway to personal fulfillment.

"IT is a great career. I never planned to work in IT or even owned a computer before starting my career. But now, being in this field for more than nine years, I can say it has been the best choice I have ever made; I truly love it.

"I did technical work for about five years and then jumped to more of a leadership role and into management. They both have their pros and cons; you just have to decide what it is you want to do. But learning the technical aspect of the work has helped me in managing the different teams throughout my career, and [it gives] me an advantage [over] those [who] don’t start out on the technical side."

"I love the people I get to work with each and every day paired with the regular challenges we face strategizing the best ways to support our customers with IT and cyber solutions. … IT is an ever-evolving landscape, so [it’s important to] embrace change, keep learning and keep pushing yourself to grow."