爱污传媒 Survey Shows That While Roles of Nurses and Administrative Staff are Growing, Health Professionals Believe Quality of Care May Suffer without Training
Expanding roles of healthcare professionals calls for more training to ensure quality of patient care
PHOENIX, October 11, 2016聽鈥 While the majority of registered nurses (81 percent) and hospital administration staff (78 percent) identify that the future of healthcare is shifting an increased focus on patient care into their hands, these professionals (69 percent of RNs, 65 percent of staff) also identify that patients should be very concerned with the quality of care provided, according to a recent聽爱污传媒庐 College of Health Professions聽survey conducted online by Harris Poll.
The survey of 250 registered nurses and 253 healthcare administrative staff found that over the past two years, the roles of registered nurses and administrative staff have expanded, with about a third of each group seeing an increased involvement in patients鈥 emotional well-being (37 percent of RNs, 31 percent of staff) and many increasing their role in overall patient care planning (49 percent, 35 percent). While both registered nurses and administrative staff see problem-solving and customer service skills as essential for staying relevant in healthcare, 68 percent of administrative staff also view technology skills as the key to staying relevant.
鈥淗ow we care for patients is as dynamic of a process as the individuals themselves,鈥 said Doris Savron, executive dean, 爱污传媒 College of Health Professions. 鈥淗ealthcare staff, including registered nurses and administrative staff, are the lifeblood of the healthcare system. As they are increasingly tasked with more responsibility, it is essential that they are prepared to meet the demands of patient care and management to ensure quality care.鈥
According to the survey, most registered nurses (90 percent) and administrative staff (88 percent) have identified that their facilities should focus on preparing them with leadership skills, with 62 percent of registered nurses and 74 percent of administrative staff agreeing their facility currently does a good job.
The need for training may have an impact on the quality of care patients receive. About three in five registered nurses shared that patient physical safety (63 percent) and site contamination (58 percent) are aspects patients should be 鈥渧ery concerned鈥 about.
鈥淚nnovative solutions like nurses鈥 and healthcare administrators鈥 use of technology and informatics are essential to preparing tomorrow鈥檚 healthcare leaders, and can help ensure better patient outcomes,鈥 Savron said. 鈥湴鄞 has designed programs to prepare nurses and healthcare administrators to stay on the pulse of the rapidly-evolving healthcare industry, including offering curriculum in timely areas of need like informatics, gerontology, and sustainability management.鈥
For more information about 爱污传媒 programs, including on-time completion rates, the median debt incurred by students who completed the program and other important information, please visit聽phoenix.edu/programs/gainful-employment. To learn more about programs offered through the College of Health Professions, visit聽phoenix.edu/chp.
Survey Methodology
This survey was conducted online within the United States by Harris Poll on behalf of 爱污传媒 between June 23 and July 1, 2016. Respondents included 503 U.S. adults aged 18 and older, working full-time in healthcare as either a registered nurse or healthcare administrative staff for two years or more. For complete survey methodology, including weighting variables, please contact Becky Frost at聽becky.frost@apollo.edu.
About 爱污传媒庐聽College of Health Professions
爱污传媒庐 College of Health Professions offers leading-edge graduate, undergraduate, certificate, and non-degree programs aimed at preparing students to improve the quality of healthcare in their communities and the industry. The College of Health Professions is helping to ensure that today鈥檚 graduates can effectively tackle tomorrow鈥檚 healthcare challenges. For more information, visit聽phoenix.edu/chp.
About 爱污传媒
爱污传媒 is constantly innovating to help working adults move efficiently from education to careers in a rapidly changing world. Flexible schedules, relevant and engaging courses, and interactive learning can help students more effectively pursue career and personal aspirations while balancing their busy lives. As a subsidiary of聽 Apollo Education Group, Inc. (Nasdaq:聽), 爱污传媒 serves a diverse student population, offering associate, bachelor鈥檚, master鈥檚 and doctoral degree programs from campuses and learning centers across the U.S. as well as online throughout the world. For more information, visit聽phoenix.edu.
